Refund policy

🛡️ Buyer Protection Policy – HappyPawsHub.uk

At HappyPawsHub, we are committed to ensuring a safe and reliable shopping experience for all pet lovers. Our Buyer Protection policy helps you shop with confidence.

📅 Protection Period

Our Buyer Protection lasts for 15 days after you receive your order. During this time, you can request a refund or return if there is an issue with your item.

✅ What is Covered?

You are eligible for a refund or return if:

  • Your item does not arrive
  • Your item arrives damaged or defective
  • Your item is not as described
  • You receive the wrong product

❌ What is NOT Covered?

Buyer Protection does not apply to:

  • Items damaged due to customer misuse
  • Customized or personalized products
  • Perishable goods (if applicable)
  • Items that cannot be returned for hygiene or health reasons

🔄 How to Request a Return or Refund

Step 1: Contact Us
Reach out to our support team with details of the issue. Please include photos or videos if needed.

Step 2: Submit Request
If the issue is not resolved, you can request:

  • Refund only
  • Return & refund

Step 3: Review Process
Our team will review your request and keep you updated on the status.

🚚 Return Shipping Costs

  • If you change your mind → You pay return shipping
  • If item is faulty, incorrect, or not as described → We cover return shipping

💸 Refund Process

  • Refunds are processed within 1–10 business days
  • Amount will be returned to your original payment method

⚠️ Additional Protection

You are also protected if:

  • We fail to deliver promised services
  • There are unexpected shipping issues caused by us
  • You experience inappropriate or unprofessional communication from our team

📌 Important Notes

  • All returns must be requested within the protection period
  • Items must be returned in original condition (if applicable)
  • Local consumer laws may provide additional rights depending on your country

📧 Contact Details